Managed Services
Interested in Managed Services?
Leverage our expertise to off-load IT operational tasks.
A Team for You
Take a load off. We bring together certified cloud, network, data centre, security and help desk engineers to manage your day-to-day IT operations.
Challenges We Overcome
- Preparing your business for the evolving hybrid multi-cloud world
- Managing day-to-day IT operations and infrastructure needs
- Leveraging leading edge tools for ticketing, monitoring, patching, and reporting
Simplifying Your Work
Our processes for ticket triage, prioritization, resolution, and escalation are among the best in the market, as noted by our customers' very high Net Promoter Score (NPS) ratings
Our Solutions
Infrastructure Assessments
Current-state Review, Gaps to Future State, and Documentation.
Software Upgrades & Implementation
Pre-Production Testing, Feature Enhancements, and Day 2 Support.
End-user Support
Single Point of Contact for Customers, Problem Management, and Remediation.
Networking Monitoring and Management
Alerts, Remediation, Vendor Escalation, and Documentation.
Server & Back-up Management
Recovery Strategy, Availability, and Reporting.
Cloud Management and Reporting
Reporting, Charge-Back, Consumption, and Vendor Escalation.
Server, Compute & Storage Management
Store, Secure, Manage, Access Data & Files.
Back-up as a Service
Off-Site Storage and Secure Cloud-based Repository.
Remote Troubleshooting
Agents and Tools for Remote Access of Customer’s Devices.
Security as a Service
Cloud-based Information Security, Cyber, and Insurance.
Security & Patch Management
Vulnerabilities, Patch Frequency, and Criticality of Updates.
What Our Clients Say
"We have been working with IMP Solutions as our Tier 1 provider for internal support over the past two years. During that time, they have worked with us constantly to adjust that support to fit our evolving needs as we move more tasks over to their team. There is a true sense of partnership with IMP that we have experienced only rarely with other service providers. It continues to be a pleasure to work with the team members of IMP Solutions."
"IMP Solutions has provided managed services to our company for several years and has become an integral part of our PharmaChoice team. Their level of customer service is the best part with prompt, courteous and knowledgeable service. We look forward to our continuing partnership."